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Senior Business Analyst (Customer Experience)

We are looking for a data-driven, customer-centric and process oriented Business Analyst to define and drive projects within the Company to meet the strategic objectives. The talent will be primarily responsible for business intelligence and reporting functions, as well as driving process improvements and project implementation for the Customer Service department.




  • Gather, compile customer data for analysis and reporting purpose.
  • Assist on CS process improvements and problem-solving
  • Assist to plan, manage and implement CS Project
  • Other related tasks as assigned by the superior




  • Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Mathematics, Business, Engineering or related field of study.
  • Possess strong analytical and problem-solving skills
  • Able to work on multiple assignments or projects simultaneously and translate business data into meaningful information for decision making
  • Intermediate skills in Microsoft Excel (Pivot tables, lookups etc.) and knowledge in other data/statistical tools
  • Basic skills in VBA, macros, and SQL


The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused
on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was
founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the worlds leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for
any position (advertised or otherwise) by any means, unless ZALORA has executed a written
agreement with such third party and has expressly requested such third party for candidate referrals.
Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim
for any placement fees or referral fees in the event that such candidate is eventually engaged or
employed by ZALORA or Global Fashion Group.

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