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Business Analyst (FBZ)

We are looking for an analytical and process-oriented person to define and drive projects within ZALORA Operations Department; to drive innovation and meet strategic objectives. Reporting to Manager – Vendor Management, this role is based in ZALORA Malaysia (HQ), Kuala Lumpur - Malaysia, however will entail frequent travel to ZALORA Regional Distribution Centre in Shah Alam. In this role you will lead core projects within the Vendor Management team, involving broad range of stakeholders across the organisation, with the objectives of (1) driving new business development (2) fostering supplier relations, (3) implementing operational efficiency within the team and (4) improving productivity and cost targets through a strong focus on department KPIs. These projects have major business impacts and serve to support business growth and deepen relationship with ZALORA's key suppliers. 


This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us! 



  • Support Business Development initiatives linked to Fulfilment By ZALORA [FBZ] project, inclusive of: conduct business analysis, review processes, prepare and lead sales discussion with potential clients
  • Work closely with internal/external stakeholders and manage project communication and coordination
  • Drive continuous improvements within the Vendor Management team, identify best practices and standardize it
  • Support vendor management team and make sure performance, quality and cost KPIs are met



  • Possess Bachelor Degree in Engineering/ Economic/Commerce or MBA from reputable university
  • 1-3 years working experience in Business Consulting, process improvement or project management
  • Familiar with concepts of LEAN & Six Sigma; track record in project and cost optimization management is a plus
  • Good knowledge of Power Point and Excel, overall technically fast-learning, experience in working with databases is beneficial
  • Candidate with consulting experience from established consulting firms are encouraged to apply


Candidate Traits 

Candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest for building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.


About Fulfilment By ZALORA

Fulfillment by ZALORA (FBZ) is a brand new service where ZALORA is responsible for storing, processing, packing and shipping of orders on behalf of strategic vendors. ZALORA serves as the primary fulfillment partner for our key suppliers, off items are offering stock-keeping and Last Mile service across greater SEA.


About Vendor Management 

Vendor Management team is the integral team within ZALORA Operations, bridging the discussions and leading projects between the Supply Chain, Operations & Commercial teams of ZALORA. The primary focus of Vendor Management team is to create superior experience for our key Trade business partners, by focusing on (1) excellent customer service (2) timely resolution of queries and (3) finding opportunities for mutual growth.


The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 


ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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