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Operations Coordinator (Seller Support)

The Operations Coordinator of the Vendor Management Team supports Zalora's growing business by resolving order or product related concerns raised by customers and sellers and ensures delivery promise to customers by coordinating with key internal and external stakeholders. Reporting to the Vendor Management Supervisor, this role is based in Carmona, Cavite. 

 

Responsibilities:

  • Respond to Vendor Management related Helpdesk inquiries, identify correction or adjustment required and ensure timely resolution of inquiries raised
  • Monitor lead time KPIs of Partner Program Sellers
  • Coordinate delivery pick-up requests with 3PLs
  • Set up of Notifications to Sellers using the Zalora Messaging System
  • Coordinate pending orders and cancellations with regional operations
  • Other tasks given by Vendor Management supervisor

 

Requirements:

  • Bachelor’s Degree Holder
  • 1+ years working experience preferred though not required
  • Experience working in a fast paced environment, able to prioritize tasks
  • Proficiency in Microsoft Office Programs
  • Excellent written and oral communication skills; English proficiency is a must
  • Willing to work in Carmona, Cavite

 

The ZALORA Story

 

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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