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Customer Service Representative (Cantonese Speaker)

崗位職責:

  • 接受客户咨询,记录客户咨询、投诉内容,按照相应流程给予客户反馈
  • 为客户提供完整准确的方案及信息,解决客户问题,提供高质量服务
  • 回复電話質詢、電郵質詢、聊天欄質詢和熟悉社交網站操作
  • 與客戶建立並保持良好的關係


崗位需求:

  • 能操流利粵語 / 廣東話
  • 良好繁體中文能力
  • 擅長香港式書寫中文
  • 具備至少一年的相關經驗者為佳
  • 港大專畢業生歡迎提出申請


其他:

  • 工作時間:星期一到五,朝九晚六(不排除將來會有輪班制)

 

The ZALORA Story

 

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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