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Business Analyst (Operations)

We are looking for an analytical and process oriented person with interest in Operations and e-commerce industry to work closely with the Regional Manager for Warehouse Operations to support the definition and execution of high-impact projects. In this role you will lead core projects that involve different stakeholders to drive operational excellence in the ZALORA SEA warehouse fulfillment network by improving Quality, Cost, and Delivery targets. This is a dynamic role in a fast-paced and growing business where you will work closely with the Company’s Top Management, and get extensive regional and cross-functional exposure.



  • Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of Regional Warehouse projects
  • Observe physical process and analyze large datasets to gather process insights and propose process improvement ideas
  • Prepare structured business cases to evaluate potential business opportunities
  • Contribute to critical project management phases such as project planning, project communication, and implementation
  • Prepare and send out reports to Operations leaders and other project stakeholders
  • The position is based in Kuala Lumpur city center; frequent (claimable) travelling to the Regional Distribution Center in Shah Alam are required


Basic Requirements:


  • Bachelor Degree in Engineering, or other quantitative degrees
  • Excellent logical thinking and problem structuring, comfortable to use flow charts and other workflow mapping tools to express connections between activities and processes
  • Comfortable to work with numbers and interest to gain insights from large datasets
  • Knowledge of Lean-Six Sigma basic terminology and definitions (lead time, cycle time, muda, etc.)
  • Very good knowledge of Microsoft Excel
  • Knowledge of project management tools and techniques (CPM, Gantt Charts, etc.)
  • Strong interpersonal and communication skills
  • Interest in operations and process improvement
  • Eager to learn, can-do attitude, comfortable to work in a multi-cultural, fast paced, dynamic environment
  • Excellent spoken and written English


Preferred Requirements:


  • 0-2 years working experience in a process improvement or project management role within manufacturing or logistics companies, ecommerce/internet startups, or consulting firms
  • Experience with SQL, Powerpivot, Tableau, and/or other Business Intelligence packages
  • Previous exposure to Lean-Six Sigma tools and methodology (Ishikawa Diagram, Value Stream Mapping, Process Analysis, Process Capability, etc.)
  • Knowledge of inferential statistics (mean, variance, statistical distributions, confidence intervals, statistical testing)
  • Knowledge of VBA and spreadsheets automation
  • Eager to build a career in process design and project management within a leading e-commerce company


The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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