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Seller Helpdesk

We are looking for an excellent support system for the company and wants to continue to grow and shine with us. Working together with both Customer Service and Logistics team, this role requires good communication and negotiation skills. This role is based in Malaysia.

Responsibilities:

  • Identify and assess customers’ needs based on past interactions to exceed customers’ expectations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Utilize excellent customer service skills and take over escalated calls/walk-ins when needed
  • Able to escalate unresolved queries and redirect problems to correct resources when needed
  • Ensure proper recording, documentation, and closure
  • Ability to multitask, prioritize, and manage time effectively
  • Recommend procedure improvements and work on implementation

Requirements:

  • While we prefer someone with a degree, it’s not essential as we are looking for someone with a vibrant personality to handle our customers
  • Willingness to learn about our awesome products and services
  • Have an eye for details and is not afraid to take ownership of the situation when needed
  • Able to communicate in English and/or Bahasa Malaysia, both written and in speech
  • Able to do rotational weekend shift
  • Able to work between 9:00am-7:00 pm, 5 days a week
  • A customer-oriented person who is friendly yet determined to excel in a fast-growing company

 

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

 

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