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Order Processing Executive (Customer Service)


  • The team will handle the return slip and key in the stocks for reselling purpose.
  • Handle Store Credit (SC) / Wallet Credit (WC) related issues. These includes reissuing credit code either to customer directly or sometimes to agent for reasons such as products being out of stock, overpaid, postage fee, expired coupon, invoice not tally, WC not deducted, invalids orders, SC for NPS customers, defective item etc.
  • Verifies payments received via bank transfer with provided proof of payment by customers and approve orders in OMS.
  • Responds to customers’ payment query via Zendesk ticket
  • Handles shipments and deliveries with the warehouse and courier team.
  • Traces shipment, compiles unresolved parcel status and investigates the status with the courier and finalizes status.


  • Strong Excel skills are required
  • Good communication in English
  • Previous working experience in e-commerce related environment is a plus.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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