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Senior Manager - Logistics

We are looking for experienced candidate with a background in Logistics and 3PL to join the Operation team. Reporting directly to the Operations Director, the Senior Manager- Logistics is responsible for overseeing all aspects of the logistics process: managing 3PLs and Zalora in-house delivery fleet, overseeing Reverse Logistics and leading Zalora key Logistics Projects. The Senior Manager will lead initiatives to attain the company’s key strategic objectives by developing operational systems, improving existing processes, reducing inefficiencies and increasing productivity.  The person is expected to be involved in the elaboration of the yearly budget and will be held accountable for it. This is a cross-functional role hence the ideal candidate would be someone who likes pushing boundaries and has a genuine interest in the full scope of operations. The position is based in Shah Alam, Malaysia.



  • Organize Request for Quotation to 3PLs on a regular basis and coordinate implementation phase
  • Review, assess and manage 3PL performance, driving improvements on accuracy, efficiencies and costs
  • Manage Zalora in-house fleet operations in Singapore and Malaysia
  • Oversee 3 Warehouses dedicated to Reverse Logistics in Hong Kong, Taiwan and Singapore
  • Develop initiatives to improve speed, efficiency and the quality of current process
  • Drive process improvement projects, including current state assessment, improvement opportunity identification and solution definition
  • Maintain & improve quality through knowledge sharing and best practice ensuring consistency
  • Lead the cross-border logistics projects
  • Take part in the finance process to create and review the yearly budget, provide monthly reporting to finance
  • Establish strong collaborative working relationships with internal business partners including Information Technology, Supply Chain, Commercial, Legal, Finance and Human Resources
  • Ensure professional and personal development of the team



  • Bachelor's or Master's Degree holder in Supply Chain/ Logistic, Operations or relevant field
  • Minimum 6 years of experience in operations / logistics / supply chain management
  • Strong people management experience
  •  Ability to work in a fast-paced and deadline-oriented environment
  • Proactive, independent and self-motivated individual
  • Strong planning, organisational, communication, presentation and negotiation skills
  • Exposure to lean tools (problem solving, 5S, QCC, Value Stream Mapping, Voice of customer and process improvement) and familiarity with the concepts
  • Prior working experience in Ecommerce or FMCG industry is preferred
  • Familiar with courier network, custom clearance in SEA is an added advantage


The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the worlds leader in online fashion for emerging markets.


ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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