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We are looking for an excellent support system for the company and wants to continue to grow and shine with us. Reporting to the Quality Assurance Manager, this role requires good communication and negotiation skills. This role is based in Malaysia.

Responsibilities:

  • Proactively liaising with customers on a daily basis through emails and calls
  • Establish, empathize and maintain good relationships with customers/ clients
  • Quick to identify solutions to the best interest of both; the clients and the relevant stakeholders
  • Make use of any opportunity to up-sell or cross-sell our products to customers
  • Provide excellent customer experience for clients and stakeholders

Requirements:

  • While we prefer someone with a degree, it’s not essential as we are looking for someone with a vibrant personality to handle our customers
  • Willingness to learn about our awesome products and services
  • Have an eye for details and is not afraid to take ownership of the situation when needed
  • Able to communicate in English and/or Bahasa Malaysia, both written and in speech
  • Able to do rotational weekend shift
  • Able to work between 9:00am-7:00 pm, 5 days a week
  • A customer-oriented person who is friendly yet determine to excel in a fast-growing company

 

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

 

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