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Project Manager - Operations

We are looking for a Project Manager - Operations who can lead and manage multiple Fulfillment projects, each of which affects different parts of the organization. Operations Project Manager is a key opening in ZALORA PH to enable us to scale and optimize our Fulfillment and Supply Chain Operations. The role will lead the projects within ZALORA Fulfillment, work directly for the Associate Director of Fulfillment and generate impact to by managing key strategic and analytical projects with a level of responsibility that few other companies can offer. Implement cross-functional projects within Fulfillment, work on high priority issues, and get direct insights into scaling a fast growing internet company in the emerging Southeast Asian market.




  • Manage projects and execute process improvement initiatives affecting multiple functions in Fulfillment and may span on a national (e.g. provinces) or even regional scale (e.g. ASEAN)
  • Optimize Fulfillment Processes including Warehousing and Supply Chain
  • Full end to end ownership of projects from start to end
  • Creation of Financial Models for large scale projects
  • Monitoring of project timelines and success metrics
  • Assess change readiness and prepare plans for helping internal and external stakeholders
  • Negotiate and coordinate with external stakeholders
  • Utilize various process improvement tools and methodologies to define activities aligned with business objectives
  • Prepare detailed plans to track project performance and assure timely completion and achievement of deliverables
  • Deliver significant operational improvement and financial benefits to meet annual targets
  • Report project results and process improvement efforts directly to the Associate Director of Fulfillment




  • Graduate of Bachelor’s or Master’s Degree in Business, Economics or equivalent
  • Minimum of 3-5 years professional experience with exposure to e-commerce / retail / industrial / operations / engineering projects
  • Track record of successful project implementation is required
  • Background in construction projects is a plus
  • Previous corporate/consulting/banking/operations background is preferred
  • Strong data analysis skills and high proficiency in MS Excel
  • Knowledge in python, Tableau is a plus
  • Strong communication ability, especially in simplifying and explaining complex concepts
  • Entrepreneurial drive, strong project management experience and analytical skills
  • Highly capable of handling multiple tasks, work under pressure and meet short deadlines
  • Willing to travel 
  • Versatile and Adaptive: Can work with different functions and quickly adjust to changes in his/her environment
  • Leader and Team-player: Can assume leadership roles and be a team member
  • Structured Problem-solver and Data-Driven: Thinks through issues with structure and uses data to create an optimized solution
  • Reliable and Independent: Has a track record in delivering outcomes and results, through own initiative with minimal direction
  • Resilient and Fast-learner: Knows how to manage setbacks and has a continuous learning and improvement mindset


The ZALORA Story


ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.


ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.


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