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Logistics Coordinator

The Logistics Coordinator’s main responsibility is to monitor and coordinate with the third-party logistics provider (3PL) ZALORA uses to deliver customer orders across the Philippines. S/he will work closely and effectively all 3PLs to ensure service level agreements (SLA) and key performance indicators (KPI) are meeting or exceeding targets.

 

Responsibilities:

  • Monitoring of SLAs and KPIs of all active 3PLs daily
  • Preparation of weekly 3PL performance reports
  • Adjusting volumes by 3PL and area based on historical performance and cost
  • Periodic re-negotiation of rate cards, COD handling and valuation charges
  • Coordination of 3PL escalations and claims with internal stakeholders
  • Coordination of customer inquiries with respected 3PLs and ZALORA Customer Service Department
  • Coordination and execution of internal and external performance improvement projects

 

Requirements:

  • Experience with more than one 3PL, carrier, forwarder favorable
  • Experience in volume, lead time and cost planning is an advantage
  • Familiarity on fast moving e-commerce (retail) business is an advantage
  • Interpersonal and analytical skills
  • Must be a College Graduate in any field
  • Computer literate with above average skill on MS application

 

The ZALORA Story

 

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localized sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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