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Customer Experience Analyst


We are open for Walk-in Interview on Wednesday and Friday.


Time: 10am - 4pm
Venue: Southgate Commercial Centre Block A Level 5 Unit 1, Jalan Dua, off Jalan Chan Sow Lin, 55200 Kuala Lumpur (10 minutes walk from Chan Sow Lin LRT)


Please bring along below documents for your interview:

  • Resume
  • Copy of IC
  • Copy of academic transcripts
  • Latest 3 months payslip


CUSTOMER SERVICE (Position available for English, Bahasa, Cantonese, & Mandarin speakers)


We are looking for patient, empathetic, passionately communicative talents to join our Cluster Call Center in Malaysia. Reporting to the Team Leader, the person is expected to be the liaison person, provides product/ service information and resolve any emerging problems that our customers may face with accuracy and efficiency.  


Responsibilities:

  • Proactively liaising with customers on a daily basis through emails, calls and chats
  • Establish, empathize and maintain good relationships with customers
  • Quick to identify solutions to the best interest of both; the customer and the company
  • Take full ownership and follow up closely with customer's queries
  • Provide excellent customer experience for customers
  • Be proactive in providing the best solutions to meet the customer's needs


Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Education/Teaching/Training, Business Studies/Administration/Management, Others, Commerce or equivalent
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably Junior Executives specializing in Customer Service or equivalent
  • Good communication in English, Bahasa, Cantonese, & Mandarin
  • Previous working experience in e-commerce related environment is a plus
  • Must be willing to work on alternate weekends
  • Fresh graduates are encouraged to apply


Please apply online if you are not available for walk-in-interview.
For any inquiries please send an email with the subject 'Walk-In Interview'.

 

The ZALORA Story

 

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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