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In-House Distribution Manager

We are looking for a In House Distribution Manager maintain overall delivery activities Rider. Reporting to Head of Warehouse & In-House Distribution, this role is based in Cibitung, Indonesia. The primary focus is to make Rider more efficient in a long run and to improve Customer Experience, maintaining rider productivity to make it more efficient. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career.


  • Direct activities related to dispatching, routing, and tracking.
  • Plan, organize and manage the work of subordinate staff/riders to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Direct investigations to verify and resolve customer complaints.
  • Create report of delivery performance by daily, weekly, and monthly
  • Analyze cost and other financial information or P&L to develop plans, policies, and budgets for increasing profits and improving services.
  • Allocate and manage staff resources according to changing needs
  • Continuous improvement to ensure great customer experience with the services
  • Negotiate the best price to get the best services with our courier partners.


  • A university graduate, at least 2 years’ experience on e-commerce industry or courier service is preferred
  • Good in English both in written and oral
  • Excellent Computer literate in MS Office (excel)
  • Excellent interpersonal & communication skill as well
  • High level of commitment & dedication
  • Positive in work attitudes, initiative, strong desire for results, experience in running projects on his own
  • Demonstrated knowledge of relevant local and international standards
  • Work locations in Warehouse Cibitung and Hubs

Optional Info:

[Indonesia]  preferred

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.


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