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Marketplace Technical Support Executive

Responsibilities:

  • You will investigate user issues related to our internal and customer-facing systems and find appropriate solutions.
  • You will be part of ZALORA’s regional Marketplace team and evaluate and advise on new business ideas for each market with regards to enhancements of our in-house developed systems.
  • You will support and coordinate the roll out of features locally for each market.
  • You will support our Marketplace brands during integration with our seller APIs and be the main point of contact for the seller’s tech team.
  • You will train, help and educate the users on how to use our systems and make sure Marketplace operations are running smoothly.

Requirements:

  • You are diligent, detail-oriented and have the ability to prioritize tasks according to business value.
  • You have experience in agile software development methodologies and know how to lock down a ticket in Jira.
  • You care about your business stakeholders and support them with their operational needs and technical issues.
  • You understand e-commerce concepts and have preferably previous experience in the e-commerce and/or Marketplace space.
  • You are very hands-on and will make sure you know our Marketplace Seller platform better than anyone else in the company!

 

The ZALORA Story


ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

 
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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