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CRM Associate

We are now seeking a talented CRM Associate who can manage and conceptualize various Marketing campaigns and create content for daily newsletters and various CRM channels for our dedicated CRM team. The role is based in BGC, Taguig, Philippines and will be reporting to the Head of Online Marketing.

In 2015, ZALORA became part of The Global Fashion Group (GFG), the world’s leading fashion group for emerging markets. GFG operates across 5 regions covering 24 countries through ZALORA, THE ICONIC, Dafiti, Lamoda, and Namshi catering to the fashion needs of 2.5 billion people.

Responsibilities:

  • Manage and conceptualize various Marketing campaigns and create content for the daily newsletters and other CRM channels that are sent out to the customer.
  • Conceptualize campaigns to activate new customers and reactivate inactive customers.
  • Responsible for segmenting the current customer database.
  • Analyze the weekly and monthly performance of the various CRM channels to see if they are able to meet the targets.
  • Review all Marketing materials that are sent to customers via various digital marketing channels to ensure that these comply with established Regional standards and will be able to drive more sales.
  • Assists Customer Service with customer concerns regarding the various promotions implemented.

Requirements:

  • Knowledgeable in Basic HTML.
  • Excellent communication skills.
  • Excellent writing skills.
  • Fluent in English.
  • Interest in fashion.
  • Strong analytical skills.
  • Knowledgeable in utilizing MS Excel, Photoshop, Dreamweaver.
  • Amenable to work in BGC, Taguig City.
  • Can start ASAP.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia; Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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