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Seller Helpdesk Executive (Mandarin & Cantonese Speaker)

As one of the E-commerce Regional Leader and #1 Asia’s Online Fashion Destination, ZALORA can count on large portfolio of brands to deliver the ultimate fashion to South-east Asia. The growing number of business partners demand for a dynamic team of enthusiast problem solvers able to think win-win to provide our valuable partners with support and solutions.

 

Responsibilities:

 

  • Communicate with customers and suppliers via e-mail
  • Identify and provide customers and partners with solutions for different business areas such as Sellers Operations and Logistics
  • Establish, empathize and maintain good relationships with customers and suppliers
  • Provide excellent customer experience

 

Requirements:

 

  • Diploma or Degree is preferable
  • Willingness to learn.
  • Win-win mind-set necessary
  • Able to identify areas of improvements.
  • Have an eye for details and is not afraid to take ownership of the situation when needed
  • Able to communicate in English, Chinese and Cantonese, both written and verbal
  • Able to work between 9:00am-6:00 pm, 5 days a week
  • A customer-oriented person who is friendly yet determine to excel in a fast-growing company

 

The ZALORA Story


ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

 
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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