View Our Website View All Jobs

Process Improvement Manager

ZALORA is looking for a talented Process Improvement Manager who supports the Director of Business Excellence to develop and implement process custodian in ZALORA across the Southeast Asia region. This is a growing business that requires someone exceptional at Process Improvement who can thrive in an evolving environment and be part of the team that shapes change. This role will provide new challenges as we are undergoing exciting changes across our business. The role is based in our Singapore office.


  • Develop and implement a process custodian function in Zalora. Work with departments to map processes and document SOPs
  • Conduct Process audits and work with stakeholders to identify improvement areas
  • Responsible for completion of process improvement projects within a specified time frame while achieving a cost reduction goal
  • Facilitate process improvement trainings to various audiences in Zalora
  • Evaluate process improvement methodologies used by the business excellence team and develop new methodologies based on management demand
  • Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
  • Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results


  • Experience in running Process Mapping workshops and documenting process maps / SOPs
  • Experience in process improvement, leading projects with a record of successful implementation, ideally proven process improvement certification
  • Excellent presentation skills with solid communication capabilities and practices, both oral and written.
  • Teaching / Training facilitation experience is an advantage
  • Can influence others without being in a line management function - Proven leadership skills 
  • Broad strategic thinker, with good problem solving/analysis skills 
  • Change management knowledge and practical experience as well as general project management skills
  • Works well in team environment, but can also take ownership to drive success within areas of responsibility 
  • Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues


The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*